Review requests
Every finished job asks for a review.
A review gets requested only when someone remembers, so the friendly jobs get one and the ordinary jobs do not.
Today
A favor you remember, or the same ask every time.
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By hand
Only the friendly jobs.
Someone at the desk asks when the customer seemed pleased. The ordinary jobs never get the request, and the month’s reviews describe a slice of the work rather than the work.
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With the system
Every finished job.
When a job is marked done, the customer gets the ask you already approved, by email, with your Google review link. The same words go to the easy jobs and the ordinary ones.
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Status
Built to order.
We write the ask with you and connect it to the moment the job is marked done. It is not a star widget that hides the low scores.
Example
What a customer can receive after the work is done.
Thanks for having us out. If you have a minute, here is the link to leave a review of the visit. The same note goes to every finished job.
The rule
Ask for a real visit. Do not buy the star.
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After the work.
The ask goes to customers who finished the work. Google Maps user content policy says a business should not selectively ask only for positive reviews.
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No private detour.
We do not send happy customers to Google and unhappy customers to a private form. Everyone who finished the work gets the same public ask. A complaint can still come back in the same thread.
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No reward.
Google Business Profile review help covers the same ground on payment. The message we send does not offer a discount, a free service, or anything else in exchange for a star.
Search
Reviews also help people find you.
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The same ask, for the map too.
Google says more reviews and positive ratings can help a business's local ranking. That is one reason the same ask goes to every customer. The rest of that work is getting found.
Approval
The ask can leave.
The review request you approved once, with your public link and no offer attached, can go out after the checks once the job is marked done. A reply that would appear in public, a discount for a review, a change to what was done, or anything newly claimed about the company waits until the approver writes that response.
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The ask you approved once.
A short thank-you and the link you chose, sent after the work is closed, with no payment and no filter.
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Anything the public would read back.
A reply to a review, a complaint, an offer, or a sentence about a result. Someone at the company writes those.
The month
What the month can show you.
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Requests that went out.
Which finished jobs received the ask, on which day, and by email.
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What came back.
Reviews that appeared, and replies that are still waiting for someone at the company. The average rating is whatever the profile shows, not a number we adjust.
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Who must read replies.
Name that person before the first ask. A public complaint should not sit because nobody was assigned to it.
Where it sits
Text, email, and the Google profile.
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The channels.
The ask goes by email. The link is your Google review link. We are not building a private score that hides the low ones.
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After a visit or a job.
The same ask can follow a finished trade job, a clinic visit, or a completed appointment. Home services, vet and dental, and med spas each say when the work counts as done.
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While the crew is still out.
Job status updates are the emails during the work. The review ask starts after the job is marked finished.
Questions
Before you ask for a review.
Can we ask only the customers who seemed happy?
No. Google’s Maps user content policy says a business should not selectively ask for positive reviews. The ask goes to customers who finished the work. If a job went badly, you can still call them yourself. You do not get a hidden path that keeps them off the public profile.
Can we offer a discount for a review?
No. The same Google policy bars payment, discounts, and free goods or services in exchange for a review, for a change to a review, or for taking one down. The message we send carries no offer.
Who posts the reply to a public review?
Someone at the company. The request can leave on its own. A reply that would appear in public waits for the person you named.
What do you count?
Requests sent, the channel, and which replies are still waiting. The rating on the profile is the profile’s number. We do not manufacture a second score.
Does this work for a clinic or a dispensary, or only for trades?
Any desk that can mark the work finished and that is willing to ask everyone the same way. A dispensary still has to keep medical claims out of the ask. The approver has to know which business they are writing for.
After the job
Tell us how reviews are requested today.
If the answer is “when someone remembers,” that is the job. We will say whether this ask is the first system.