Terms of Service.

Who we work with.

We work with businesses in most industries. We do not take on: dental practices; med spas; medical practices and other regulated health services; legal services; financial services and insurance; other regulated professional services, such as accounting. We may decline work at our discretion.

2. What we provide

We build and run AI systems for businesses: answering and booking, lead follow up and source reporting, reminders and reviews, plus free tools, guides and the Free Systems Plan. Where your plan includes Spanish, written messages go out in English and Spanish. Phone answering is in English at present. Spanish phone answering starts only after a live test call, and only where your plan includes it. What each paid plan includes is the product and tier you choose at checkout, as described on its page on the day you buy. Your order confirmation lists it. Work outside that scope needs a written change order with its own price.

4. Acceptable use

You may not use our systems or website to:

• Contact anyone without the consent the law requires, or keep contacting someone who opted out.
• Send messages that are false, misleading, harassing, hateful or unlawful.
• Promote products that phone carriers do not allow over text, including cannabis, firearms and unlawful substances.
• Make AI voice calls to people without the consent the law requires, or hide that a caller is an AI where disclosure is required.
• Record calls without the notice the law requires.
• Collect sensitive data we have not agreed in writing to handle, including health records, payment card numbers and government ID numbers.
• Break into, overload or test the security of our systems or anyone else's.

We may pause any message, number or feature that breaks this section, and we tell you why. Serious or repeated breaches let us end your plan under section 8.

6. Automatic renewal, minimum term and cancellation

Your plan renews automatically every month, and your card is charged the monthly amount shown at checkout, plus any extra minutes or add ons, until you cancel.

Minimum term. Each plan has a 3 month minimum term, starting on the day you buy.

Notice. You can cancel with 30 days notice. You may give notice at any time, including before month 3.

End date. Your plan ends on the later of (a) 30 days after you give notice, or (b) the 3 month anniversary of the day you bought.

Last charge. Any monthly charge that falls on or before your end date is billed in full, even if the plan ends a few days into that month. Nothing is charged after your end date, except extra minutes used before it.

How to cancel. Cancel online with the cancel form on your plan page or the link in any billing email. You can also email [email protected] or call +1 844 961 4399. We confirm every cancellation by email with your end date and last charge. We do not require a call to cancel. If we make you an offer to stay, you can decline it and finish cancelling in the same visit.

Before month 3. A request before month 3 is accepted and takes effect on the end date above.

Our cancellation. We may end your plan with 30 days notice for any reason, and refund the monthly fee for any month we do not provide. We may end it at once for nonpayment over 30 days or a serious breach of section 4.

8. When a plan ends

When a plan ends, we stop the service on the end date. You keep your phone number and your contact data. For 30 days after the end date you can ask us for an export of your contacts, bookings and reports, and we send it in a standard file format. After that we delete your data from our systems within 90 days, except what we must keep by law or for billing records. Fees owed before the end date stay due.

10. AI output

Our systems use artificial intelligence to answer calls and chats, draft messages and prepare reports. AI can be wrong, can misunderstand a caller and can produce answers that are incomplete. We set it up to hand prices, complaints and anything legal or urgent to a person on your team, but you are responsible for checking what goes out under your name and for decisions you make based on it. AI output is not legal, medical, tax or financial advice. Reports show the numbers your tools supplied and leave a field empty rather than guess. Where the law requires it, we disclose that callers are speaking with an AI and that calls may be recorded, and you agree to keep those notices on.

12. Data and privacy

Our Privacy Policy at conversionsystem.com/privacy explains how we handle personal data on our website. For your paid plan:

Your data. You own the data you and your customers put into your system. We use it only to provide and improve your service, to bill you and to meet the law. We do not sell it and do not use it to market to your customers.

Our role. For your customers' data, we act on your instructions as your service provider, and you are responsible for having a lawful basis and the consents needed to give it to us.

Service providers. We use trusted providers for hosting, phone, messaging, email, AI processing and payments. They process data only to run our service, under confidentiality and security terms.

Security. We use reasonable technical and organizational measures to protect your data. If we learn of a breach affecting your data, we tell you without undue delay and help you meet any notice duty you have.

Health data. Our plans are not built to store or process protected health information. Do not send us patient records, treatment details or other health information. Appointment reminders send only the date, time, place and your business name. We do not sign business associate agreements at this time.

Customers outside the US. If your customers are in the EU, UK or another place with data protection laws, tell us before you buy. We may need to agree added data protection terms first, and some features, such as texting, are available only in the US and Canada.

14. Confidentiality

Each party protects the other's confidential information, including business plans, customer data, system access details and prices not published, and uses it only for this relationship. This lasts during the plan and for 3 years after it ends, and for customer data and access details for as long as either party holds them.

16. Indemnity

You agree to defend and cover Conversion System, its members, staff and contractors against claims, fines and costs arising from the content, contact lists and consents you provide, messages sent at your direction, or your breach of section 4.

18. Publicity

We will not name your business, use your logo or publish your results without your separate written permission.

20. General

Entire agreement. These terms, your order confirmation, the Privacy Policy and any signed agreement are the whole agreement for your plan.

Order of precedence. A signed agreement, then your order confirmation, then these terms.

Assignment. You may not transfer your plan without our written consent. We may transfer these terms to a company that takes over our business, with notice to you.

Events outside control. Neither party is liable for delays caused by events outside reasonable control, other than payment of fees.

Severability. If a part of these terms cannot be enforced, the rest still applies.

No waiver. Not enforcing a term is not a waiver of it.

Language. We may offer these terms in Spanish. If the versions differ, the English version controls.

Survival. Sections 5 (fees owed), 8, 12, 13, 14, 15, 16 and 19 survive the end of a plan.