Restoration
The next loss still finds the office.
A crew is already on a claim when the next homeowner calls about water, fire, or mold. We build the callback, the photo file of the damage, the nudge on a priced proposal, and the status note while drying or rebuild work is underway, for a company whose coordinator stays by the phone. Someone who runs the whole company from one van is not the buyer. HVAC, plumbing, electrical, and roofing companies have their own page.
The four jobs
Four jobs the coordinator already runs between dispatches.
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The missed loss call.
The phone rings while the coordinator is dispatching a crew, or while the office line is already on another claim. The caller gets a text in wording the office settled once, and the thread is on the screen when someone can pick it up.
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Photos of the damage.
A homeowner sends pictures of standing water, a scorched wall, or an equipment label, often across several texts. The form asks for those shots, the street address, and a line on what they believe happened, and the estimator opens one file.
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The proposal that is still open.
The number went out, the homeowner has not answered, and the coordinator has moved to the next loss. On the days you choose, a short note asks whether they still want the start date held.
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A status note during the job.
After the loss is on the schedule the office already keeps, the homeowner can receive a short update written ahead of time, such as the crew has left or the dryers are still running. Nobody in the truck has to type that at a red light.
What the homeowner can read
A note that the office saw the call, not a promise of a crew.
We got your call about the damage. Reply with the address and a photo if you have one. Someone at the office will tell you the next step. This text does not put a crew on the road.
Approval
Status lines can leave. The price of this loss cannot.
The reply to a missed loss call, the nudge on a proposal already priced, and a status line written ahead of time can go out after our checks. The price for this loss, a promised arrival, a discount, a change in what the crew will do, or a new claim about the work waits until the coordinator or the owner releases that message.
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Goes out after the checks.
The text after a missed loss call, the follow-up on a proposal you already sent, and a status line such as the crew has left, when each one uses wording the office settled once.
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Waits for the office.
The price for this loss, a promised arrival, a discount, a change of scope, and any new sentence about what the crew will do at the property.
Questions
Questions a restoration coordinator asks before starting.
How is a loss different from a plumbing repair?
The shape is close: a missed call, photos, an estimate, and a status note. The week is a loss, not a repair the homeowner booked last month. Water, fire, and mold companies are who this is written for. HVAC, plumbing, electrical, and roofing companies that already have crews and a desk use the home services page.
Will the text promise an emergency arrival?
No. The text after a missed call can tell the caller how to reach the desk and what the office will do next. It does not put a crew on the road and it does not name a time. Someone at your office still makes that decision.
Is a one-van restoration company the buyer?
No. The buyer is a company with crews and office staff, so the desk can keep the call, the photos, and the estimate moving while a crew is on a job. If you are the only person, name the one job that slips on the Free Systems Plan.
What should a restoration note to us include?
Which of the four jobs is late, where the photos and the estimates live today, and who at the office may approve a price or a time. Expect the first system named in the reply, and expect that reply within one business day.
The loss
Tell us which job is late while a crew is out.
The call, the photos, the estimate, or the status note. You will hear from our team within one business day, with the first system named.