Appointment reminders
The visit gets a reminder.
The reminder is a sticky note on the book, so a visit can arrive with nobody expecting it, and the recall list sits in a drawer.
Today
A recall list in a drawer, or a note that goes out.
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By hand
The list that slips.
Someone is supposed to call the people who are due. The afternoon gets short, and the calls that happen are the ones on top of the pile.
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With the system
The note, on the calendar.
Before a booked visit, the customer receives the reminder you wrote, with the time and a way to say they need a different day. A recall uses wording the practice wrote for people the practice already marked as due.
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Status
Built to order.
Reminder sequences, recall, and filling a waitlist are this system, built around the desk. They are not a switch inside Kyra.
Example
What someone with a booked visit can receive.
This is a reminder of your visit tomorrow at the time on your confirmation. Reply if you need a different day and the desk will help you move it.
Kyra
Kyra can book the visit. This system sends the reminder.
Kyra answers the call and the website chat, and she can place a visit only in a slot that calendar already released. Messages by text go out only after someone agreed to them. Reminder sequences and recall are this build.
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What Kyra already does.
She answers the phone around the clock, takes the website chat on the same conversation, and books a visit only when that calendar has already released the slot. The Kyra page has the rest of what she collects.
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What this system adds.
The reminder before a visit you already booked, the recall for people the practice marked as due, and a note when a cancellation opens a slot you want filled from the waitlist.
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They can sit together.
The Kyra page is the product. Vet and dental is the desk we wrote the tighter clinical rules for.
Approval
The reminder can leave.
A reminder or a recall written from wording the desk approved once can leave after the checks, for a visit already on the book or a due date the practice already set. A diagnosis, a drug or procedure the practice did not supply, a promised chair time that is not on the book, a discount, or a new claim waits until the person allowed to approve it sends that message.
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The note the desk wrote.
The time already on the book, the address, a way to ask for a different day, and a recall sentence the practice supplied.
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Anything clinical.
A diagnosis, a drug, a procedure that was not already decided, a scare line, or a promise that reminders will empty the no-show list. Staff answer those.
The book
What you can read without guessing about no-shows.
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Reminders sent.
Which visits received the note, and which recalls went to people the practice had already marked as due.
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Confirms and cancels.
Replies that confirm, and replies that need a person because the customer wants a different day or asked a question the note does not cover.
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Waitlist fills.
When you choose to offer an opened slot, the note uses wording you approved for that offer. The note does not claim the chair will be full.
Who it is for
Clinics first, then the truck schedule.
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Vet and dental.
Dental groups are the primary buyer, with hygiene recalls and a coordinator. Vet clinics are the second buyer on that page, with revisits and vaccine dates.
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Home services.
A booked visit at a house can use the same reminder, with the window the office already gave. The clinical limits do not apply. A promised arrival that is not on the board still waits.
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Next to the miss.
Missed-call rescue is the email when nobody picked up. This system is the note for a visit that is already booked.
Questions
Before a reminder goes out on its own.
Is a dental recall included?
Yes, when the practice already marks patients as due and supplies that wording. The system drafts from it. It does not invent a diagnosis or a procedure the dentist has not already decided to offer.
What does Kyra do on this job, and what does it leave alone?
Kyra answers the call and the chat, and she books an open time on the calendar you connect. Reminder sequences, recall, and filling a waitlist are this system.
Can the reminder answer a medical question?
No. A clinical question goes to your staff. The reminder can repeat the time on the book and the wording you wrote. It does not diagnose.
What do you need from a practice before setup?
Where the book lives, who may approve a reminder, and which sentences are off limits. If those are not settled, the reminders stay off.
Does this promise that nobody will miss a visit?
No. It sends the note you wrote to the visits you include. Whether the chair fills shows up in your own book.
The book
Tell us how reminders go out today.
A drawer, a sticky note, or a sentence the coordinator types one visit at a time. We will say whether this note is the first system.