Honest list of gaps in CS today
What is missing
4 min read · Section: Whats missing · Updated 2026-05-29
This is the list of gaps in Conversion System today. We publish it for the same reason Resend publishes its Known Gaps page. Honesty is a brand discipline, and the list signals which problems we have already accepted as worth our attention.
No live chat on the website
The audit form is the structured intake. We do not run a chat widget because most chat conversations are lower-information than a five-question form. If you want to talk, the audit is the path.
No SOC 2 compliance
Our typical client is SMB B2B. None of them have required SOC 2 to date. If a future enterprise engagement does, we will pursue it. Until then, we are not paying $40k a year for a certificate that does not change what we ship.
No formal pillar email program yet
The Friday digest ships. The deeper monthly pillar email for tool-completers is sketched but not built. It is queued for Q4 2026.
No customer story page beyond Riverbed
Riverbed Dental is the canonical receipt. We have 12 other named engagements that deserve published case studies. The format is designed; the writing has not happened. Sales priority is the audit, not the case study library.
No call recording on sales conversations
Most calls are short. Recording adds friction (consent, storage, review) without proportional value. If the audit funnel scales past the team's bandwidth, this changes.
No CRM integration beyond Resend properties
The client-side CRM (HubSpot, Salesforce, Pipedrive) is whatever the client uses. We do not maintain integrations with each. The audit data goes into D1 + Resend; the client integrates from there.
No public pricing page
Sprint pricing is per-engagement based on plan. A flat number on the website would be wrong for half of inquiries. The audit is the way the number gets named.
No team beyond the named teams + Claude
The named teams are Angel, Paul, and Matt. The execution stack uses Claude as the AI-native team interface. We have not hired beyond this. If we do, the hiring philosophy will be published here first.
No annual conference
Resend ran the first Resend Forward in 2026. We are watching to learn from the format. If we run one, it will be small, named-client-only, and focused on team workflows rather than vendor pitches.
This list gets updated
When something on this list ships, it leaves the list and goes into the active handbook. When a new gap surfaces, it gets added here. The page is dated; the date is when we last touched it.
Last updated: 2026-05-29. We re-audit this list quarterly.