Agents or Lindy?
Decide

For standard assistant work, yes. A non-technical team can wire up email triage, scheduling, meeting notes, and simple CRM updates in an afternoon, and for those jobs Lindy is fast and cheap. The limit shows up past the happy path — complex multi-step workflows get unreliable, and error handling is weak, so it can fail quietly. Great for convenience work, riskier for anything a customer sees.

Supervision and accountability. A Lindy assistant fires on a trigger, follows your instructions, and does well on the happy path, but you are the one watching the activity feed and fixing misses. A custom AI agent adds a governed judgment loop, real evals, observability, and deep access to your data — and it comes with someone accountable for the outcome. One is a helpful assistant you babysit. The other is a production system you can trust in front of customers.

Lindy starts free and then moves to usage-based paid tiers. Every task consumes credits, and heavier models cost more credits per task, so your bill scales with volume and can be hard to predict on complex, looping workflows. Pricing has changed more than once recently, so do not anchor on a number from an old review. Verify on lindy.ai.

When the workflow is a revenue lever, not a convenience. If a wrong answer reaches a customer, moves money, or has to hold up to review, you need governed judgment, evals, observability, and someone accountable — and a self-serve assistant does not give you those. Lindy is also the wrong fit when the job runs many steps deep or leans on proprietary data logic, because reliability drops off the happy path. For those, a custom build is the safer call.

Yes, and it is often the smart path. Use Lindy to prototype the workflow cheaply and prove an assistant is worth it, then harden the parts that matter with evals, observability, and human review gates. Nothing is wasted — the prototype tells you exactly what the governed build has to do and where it has to be reliable. A free AI System Plan tells you which stage you are at.

Answer two questions. (1) Does this workflow need governed judgment and evals because a wrong answer reaches a customer or costs money, or is it convenience work you are happy to supervise? (2) Do you want it live today and self-served, or delivered and maintained with someone accountable? If it is convenience and you want it now, Lindy is a strong pick. If it is a revenue lever and you would rather not babysit it, build custom. If you want a no-pitch second opinion, contact us.