Speed to lead
Every new inquiry gets a reply.
A form or a text comes in while the person who would answer it is with another customer, and the inquiry sits unread.
Today
An inbox you open when you can, or a reply that starts from the file.
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By hand
The unread inquiry.
The form lands in a shared inbox. Whoever is free types an answer from memory, or the message waits until evening. The buyer has often already talked to the next company.
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With the system
A reply from what you already publish.
The first answer uses the services and the service area on your site. A greeting you approved once can leave after the checks. The thread shows what went out and what is still open.
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Status
Built when you order it.
This is not a switch on a product page. We build the first reply around the offers you already stand behind, and a named person owns the messages that would commit the company.
Example
What a new inquiry can receive.
Thanks for writing. We cover the services listed on our site in the area posted there. If you tell us the job and the address, the office will follow up with the next step.
How it runs
The inquiry, the draft, and what you see.
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What comes in.
A web form, an email, or a text that is a new inquiry, with the name and the channel. We connect to the inbox you already use rather than asking you to move the leads.
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What it writes.
A first answer from the published offer. If the buyer asks for a price or a scope the published offer does not cover, that reply moves to the person who runs sales instead of being invented.
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What you get.
A list of new inquiries with the first reply, the time it went out, and the ones still waiting because they would have named a price or a date.
Approval
The greeting can leave.
A greeting you approved once, built only from offers you already publish, can go out after the checks pass. A price for this buyer, a date that puts someone on the schedule, a discount, a change to the scope, or a new claim about the business waits until the person allowed to approve it sends that reply.
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Safe to repeat.
The services you list, the area you serve, the hours you post, and the greeting you approved for a new inquiry.
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Waits for sales.
A custom price, a promised visit, money off, a different scope, and anything you have not already published.
Jobber
Customers expect a same-day reply. Most shops in the survey are slower.
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Same day, and the hour.
Jobber 2026 Home Service Trends Report says over 70 percent of customers want a same-day response and more than half want a reply within the hour.
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What the shops reported.
The same 2026 report says 20 percent of pros reply within the hour. That is the gap between the reply customers hope for and the reply most shops in the survey send.
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Your own wait.
We do not promise Jobber’s clock. Your log is the inquiries you received and how long the first reply took.
Beside it
The lead often started as a call or a photo.
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After a miss.
If the inquiry was a ring nobody answered, missed-call rescue is the email. This page is the reply to a form or a message that did arrive.
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When they send pictures.
A photo of the problem belongs on photo quote intake, where the estimator opens one file and types the number themselves.
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The product, if you want it.
Kyra can hold the first conversation on chat and text when you want the product instead of a custom build. See Kyra.
Questions
What speed to lead means on this page.
What does speed to lead mean here?
The first reply to a new inquiry, written from offers you already publish, so the message does not wait until someone is free to type it from scratch.
Can the reply include a quote?
It can repeat a price you already publish. A quote for this buyer, this house, or this scope waits for the person who runs sales. The sample reply above asks for the job and the address, and it names no number.
Which inboxes can it read?
The form, the email, and the text channel you already use for new inquiries. Tell us which inbox on the plan. We connect there instead of moving the leads into new software.
Why mention Jobber if you will not promise their clock?
Because the expectation is real and it is easy to fake. Jobber’s 2026 report says over 70 percent of customers want a same-day response and more than half want the hour, while 20 percent of pros reply within the hour. That explains the job. Your record is how long your own first reply took.
Is this the old sales agent page?
The sales agent URL now comes here. The job is a first reply a person can still stop when it would commit the business. If you want the product that already runs the first conversation, use Kyra.
The inbox
Tell us where new inquiries sit today.
Name the inbox and the offer you would be willing to repeat. We will say whether this reply is the first system.